CUSTOMER HELP
Returns & Refunds
How to request a return, report a damaged or incorrect product, and understand when an approved refund is issued.
Effective August 6, 2026- Request window
- Within 30 days of delivery
- Before mailing
- Authorization is required
- Refund method
- Original payment method
Start with authorization
Contact Elite Nutrition Research within 30 days of delivery before sending an item back. Include the order number, product name, reason for the request, and whether the item is unopened, damaged, defective, contaminated, or incorrect.
Do not mail a return until ENR provides instructions and confirms the return address. Unapproved returns can be delayed, refused, or delivered to a location that cannot process them.
Return eligibility
Unopened and unused products in their original sealed condition may be eligible for return within the request period. For health and safety reasons, opened ingestible products are generally not returnable unless they arrived damaged, defective, contaminated, or incorrect.
Books must be in resalable condition. Final-sale, personalized, digital, downloadable, gift-card, or otherwise nonreturnable items will be identified before purchase when applicable.
Damaged, defective, or incorrect orders
Report shipping damage, leakage, broken seals, missing items, or incorrect items promptly. Include photographs of the product, shipping carton, packing material, and shipping label when the condition can be photographed.
Keep the affected item and packaging until ENR confirms that they may be discarded. ENR will provide the appropriate replacement, return, or refund instructions after reviewing the report.
Approved refunds
Approved refunds are submitted to the original payment method after the returned item is received and inspected, unless ENR confirms that a return is unnecessary. ENR will send confirmation when the refund has been submitted.
Banks and payment processors control how long an approved credit takes to appear. Shipping charges and customer-paid return postage are not refundable unless ENR sent an incorrect item or the item arrived damaged or defective.
Cancellations and address problems
Contact ENR immediately to request a cancellation or address correction. Orders cannot always be changed or canceled after fulfillment begins.
If an order is refused, unclaimed, or returned because an address supplied by the customer was incomplete or incorrect, any refund may be reduced by unrecoverable shipping or carrier charges where permitted by law.
Policy limits
This policy applies to purchases made directly through the Elite Nutrition Research website. Purchases from another retailer, marketplace, clinic, or distributor are governed by that seller's return process.
Nothing in this policy limits a right or remedy that cannot lawfully be waived. ENR may decline requests involving misuse, altered products, missing contents, repeated abuse, or activity reasonably associated with fraud.